FAQs

Q?

Will you accept returns ?

A.

Unfortunately, no. Due to legal requirements our contracted pharmacies are unable to accept the return of prescription medications even if the package is still sealed. If for any reason, you are dissatisfied with your medication(s) please contact our toll-free number or initiate a chat with a customer care representative so we can take care of your concerns.

Q?

What guarantee do you offer to ensure I receive my order ?

A.

As long as you have provided a correct delivery address, if your order does not arrive within our 1-4 week shipping time frame, we will ensure our contracted pharmacy re-ships your order. If you do not wish to have the medication(s) re-shipped we will apply a credit for the full amount of your purchase. The choice is entirely up to you!

Q?

Are there any additional charges ?

A.

Shipping is FREE on each and every order shipping to the continental United States and its territories. This fee is per order and not per medication. To all other destinations, a minimum shipping charge of $20 is applied, but will vary pending on the dispensing country. All sales are tax free !!

Q?

I am on 4 different medications, and you don’t seem to list all of them, can you ship them ?

A.

Due to the ever changing market our  pharmacies might not have all medications available for sale. If you do run across a medication you would like to order, please feel free to give us a call toll-free or initiate a chat with one of our customer care representatives. We would be more than happy to see if it is a medication that one of our contracted pharmacies can source for you !

Q?

What is the difference between a generic medication and a brand name medication ?

A.

A generic medication is a medication which is manufactured by a company which was not the innovator. Due to expired patents on certain medications, other manufacturers are allowed to produce and sell the generic equivalent medication at a lower, more competitive price. A generic medication is bio-equivalent, meaning it contains the equivalent active ingredient, to the brand name medication. Due to strict regulations for the generic drug industry, these drugs must provide the same therapeutic effect as the brand name medication. However, there may be some variation to the size, shape and color of the medication.

Q?

What is your policy regarding shipping multiple medications in one order ?

A.

Our pharmacy will generally ship all of your medications at the same time. If an item in your order is delayed for any reason, they may split your order and arrange to ship the medication at a later date. This may result in more than one charge on the shipment fee. However, the total will not exceed the cost of the original order. We will not split your order without your consent.

Additionally, if we are sourcing your medications from different contracted pharmacies, they will ship separately.

Q?

Why do the pills I received look different than the ones I get from my local pharmacy ?

A.

If you are used to brand name medications and have ordered a generic through us, the pills dispensed by our contracted pharmacies will look different. As stated above, generics do not look the same as brand name products, even though they contain similar active ingredient(s) and work in a similar way.

If you have ordered the brand name medication and see variance from the brand name medication you have purchased locally do not be alarmed. Brand name medication sometimes varies in appearance and name from country to country. In different countries manufacturers will often use different trade names and under international licensing agreements, a different manufacturer may be responsible for the distribution of a brand name medication.

If you have ordered a generic medication and see variance from the generic medication you purchased locally please be aware that generic medications manufactured by different companies will have different appearances.

Q?

Can I cancel my order once it has been submitted ?

A.

When we process a refill order, please understand that your order cannot be cancelled once it has been submitted. You may cancel the first fill of a prescription by contacting us immediately and within 24 hours of us receiving your order and prescription.

Q?

How much medication can you supply at once ?

A.

Our pharmacies is able to dispense up to a 3 month supply of medication at a time. If any refills are remaining on the prescription, it will be kept on your patient profile until you are ready to refill with us again !

Q?

Do I need a prescription ?

A.

Sometimes we do demand prescriptions and sometimes we do not demand prescriptions from our customers. If you are ordering a prescription drug, yes. Every one of our contracted pharmacies requires a valid prescription written by a medical practitioner licensed to practice in your area of residence. All prescriptions must be written in English.

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